Welcome to Home Living Cozy! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of rugs do you offer?
We offer a variety of rugs in different sizes, including 100x150cm, 110x160cm, 60x110cm, and 70x90cm. Our rugs are designed to complement various home decor styles, from modern to boho.
2. Do you sell other home accessories besides rugs?
Yes, we offer a wide range of home accessories, including cushions, decorative storage, doormats, mirrors, candles & diffusers, clocks, and more. Explore our “Home Accessories” and “Decorative Accessories” sections for more options.
3. Are your products eco-friendly?
We strive to offer sustainable and eco-friendly options. Many of our products, such as those in the “Boho Soul” and “Eden Life” collections, are made with natural materials and eco-conscious practices.
Shipping & Delivery
1. What shipping options do you offer?
We offer two shipping options: Standard Shipping (via DHL or FedEx) for $12.95, which takes 10-15 days after dispatch, and Free Shipping (via EMS) for orders over $50, which takes 15-25 days after dispatch.
2. Do you ship internationally?
Yes, we ship globally, except to some remote areas and parts of Asia. If you’re unsure whether we deliver to your location, please contact us at [email protected].
3. How long does it take to process my order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is dispatched.
Returns & Refunds
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition and packaging. For more details, visit our Returns Policy page.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned items. The refund will be issued to your original payment method.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
2. Can I create an account to track my orders?
Yes, creating an account allows you to track your orders, view order history, and save your preferences for faster checkout. Sign up on our website to get started.
3. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure a secure shopping experience.
Customer Support
1. How can I contact customer support?
You can reach our customer service team via email at [email protected]. We’re here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (PST). We aim to respond to all inquiries within 24 hours.
Thank you for choosing Home Living Cozy! We’re dedicated to helping you create a stylish and comfortable home. If you have any further questions, don’t hesitate to reach out.