At Home Living Cozy, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days from the date you receive your order.

2. Non-Returnable Items

Based on our product offerings, the following items are non-returnable due to their nature:

  • Candles & Diffusers: For safety and hygiene reasons, these items cannot be returned once used.
  • Doormats: Due to their exposure to outdoor elements, doormats are non-returnable.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include a copy of your order confirmation or packing slip.

4. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Home Living Cozy Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s) and their size/color]
  • Reason for Return/Exchange: [Please provide a brief explanation]

Please let me know the next steps and provide the return address.

Thank you,

[Your Full Name] [Your Contact Information]

5. Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. If you paid via PayPal, the refund will be credited to your PayPal account. For credit card payments, the refund will appear on your statement within 1-2 billing cycles, depending on your bank’s processing time.

6. Exchanges

If you are requesting an exchange, we will ship the new item once the returned item is received and processed. Shipping costs for exchanges will be covered by Home Living Cozy.

7. Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with Home Living Cozy. We appreciate your trust and are committed to providing you with a seamless shopping experience.