1. Introduction

Welcome to Home Living Cozy! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during the registration and checkout process.
  • Use the website only for lawful purposes and not engage in any activity that could harm the site or its users.
  • Respect our intellectual property rights and not reproduce, distribute, or modify any content without our permission.

3. Product and Service Description

We strive to provide accurate descriptions of our products, including dimensions, materials, and colors. However, slight variations may occur due to manufacturing processes. If you have any questions about a product, please contact us before purchasing.

4. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Once your payment is confirmed, we will process your order within 1-2 business days. You will receive an email confirmation with your order details.

5. Shipping and Delivery

We offer two shipping options:

  • Standard Shipping: Orders are processed within 1-2 business days. Delivery is via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and any customs delays.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges: To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days from the date you receive your order.

Non-Returnable Items: Due to their nature, the following items are non-returnable:

  • Candles & Diffusers: For safety and hygiene reasons, these items cannot be returned once used.
  • Doormats: Due to their exposure to outdoor elements, doormats are non-returnable.

How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include a copy of your order confirmation or packing slip.

7. Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. If you paid via PayPal, the refund will be credited to your PayPal account. For credit card payments, the refund will appear on your statement within 1-2 billing cycles, depending on your bank’s processing time.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Home Living Cozy and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

9. Limitation of Liability

Home Living Cozy is not liable for any indirect, incidental, or consequential damages arising from your use of the website or the purchase of products. Our liability is limited to the maximum extent permitted by law.

10. Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].

11. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms will be resolved in the courts of Portland, US.

12. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.